Thank you for visiting and shopping at Hedzup. Hedzup is based in Australia and ships both nationally and internationally.
Following are the terms and conditions that constitute our Shipping and Returns Policy
Domestic Shipping Policy
All orders placed within Australia are shipped using our preferred courier. Hedzup ships all orders within 24 business hours from receipt of order excluding public holidays. Orders are received by our customers generally within 5-7 days depending on location. All orders are sent by courier to ensure they get to you as quickly as possible. Delivery delays can occasionally occur. We offer free shipping for all Australian orders. If you require express postage we charge a flat fee of $10 per item purchased.
International Shipping Policy
We can ship internationally. A flat fee of $20 is applicable for all international orders. Hedzup is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
RETURNS – Exchanges and Refunds
The team at Hedzup is confident you’ll love our Neoprene Tote Bags and Outdoor Head Rests as much as we do. Your 100% satisfaction is guaranteed. If any of your products arrive faulty or damaged we can provide you with an exchange or refund providing the product is unused. We do not however refund for change of mind. We will happily exchange for another style or colour if requested, however the postage costs to send the original order back to us will be at your own expense.
How to Return or Exchange a Faulty Item
1. Contact Hedzup within 7 days of purchase outlining your reason for returning your purchase and whether an exchange or refund is preferred.
2. We will approve your return and confirm your address for collection.
3. Package your product securely and we will arrange collection of your faulty order.
4. Once we have received your return, we will arrange replacement or process your full.
Hedzup appreciate your business and will do everything we can to ensure you have a great experience when ordering from us!